Nonprofit Website
Maintenance and Support

It is not a requirement that our clients host with us, but we do offer a number of hosting options though Pantheon, Acuqia, AWS, and Rackspace Managed Cloud accounts.

Clients can request additional support hours for projects, which are billed at a rate of $135 per hour. Our time tracking system will track all details and activities on your account.

Each of our plans requires a three- to twelve-month commitment, and can be upgraded or downgraded at any point in time. We also offer a 30-day money back guarantee on all of our support plans to ensure quality satisfaction with the level of service we provide.

We understand the need for direct support during emergency situations such as data loss, which is why we provide managed support by real people. Our clients use an online chat tool to communicate directly with our support staff so we can resolve issues right away. Depending on the level of support selected, we also offer the option to have a dedicated support manager assigned to your website.

Our onboarding process includes an initial onboarding meeting to better understand the requirements and goals of the client. We then will perform a website audit to look at past analytic data to provide recommendations for areas on the website that could be further enhanced. 

In addition to regularly scheduled monthly updates and security fixes, we provide emergency support that can be requested through online chat directly with our support team. Each of our packages also includes additional website update hours, which our clients use for onsite enhancements to improve areas such as search functionality, conversion rate, content engagement, and more.

There are many benefits to a website maintenance service including:

• Ability to resolve site-support-related issues in a quick turnaround time
• Off-site backups of your website to protect site content
• Performing routine security maintenance and scheduled website updates
• Priority scheduling for complex site updates along with regular site requests
• Resolving any coding-related or backend issues that may be affecting website performance
• Providing recommendations for website updates based on analytic data reviews that would help improve website traffic, user experience, and engagement with site content.
• Further developing areas of a website through new functionality, onsite integrations, calls to action, search engine optimization, responsive design, content creation, and digital marketing
• Website maintenance clients in Virginia also benefit from our ability to have a local company that understands local issues and challenges.

A website maintenance company will assist in maintaining an excellent online experience by performing the necessary routine security and performance updates. They provide emergency support in instances of data theft or loss. Additionally, they provide recommendations for other areas of a website that can increase site traffic and engagement.

Our support plans benefit clients by offering priority support along with no hidden fees or surprise charges. Having prepaid credits for updates and support allows you to keep your site updated, budget without costly one-time fees, and lock-in reduced development rates.

Alliance offers support for websites built on a number of CMSes, including WordPress and Drupal. Our team will review your site to determine if your site is a suitable candidate for one of our website maintenance agreements. We review your website code, frontend and backend functionality, and hosting environments.  Our process usually takes between 3-5 business days once we have received the necessary site access. We then provide you with the detailed findings and provide an action plan for next steps.

Alliance has worked with hundreds of different clients throughout the Washington DC area and beyond. Our support services are intended to be customizable to your needs, giving you the ability to add extra hours if you need assistance on a specific project that month. We have experience working on websites for many high profile security firms, government agencies

Running a business in any high traffic and technology driven areas such as Maryland, is in need of regular security updates, or else they run the risk of data theft or loss. In emergency situations, turnaround time to identify and resolve issues can be slow. A smart decision is to hire a website maintenance company that is dedicated to providing support when you need it, as well as taking the necessary precautions to prevent issues from occurring in the first place.

If you can dream it, we can do it. Alliance offers custom website upgrades and integrations for websites that run on a variety of different platforms. Whether you are looking to have a responsive website to catch the attention of Arlington commuters browsing the internet on their way home from work, or want to better engage your visitors through an onsite social media integration, we have the ability to complete a variety of design and development requests.

We want to give piece of mind to each of our Delaware clients, so our support plans will provide the coverage you need each month. We provide the necessary updates to performance and security each month to maintain an optimal onsite experience. Our plans are then customized by the number of additional update hours per month, which can be adjusted at any point throughout the contract depending on the needs of your business.

We understand the need for reliable website support, which is why Alliance offers managed support options by real people. Whether your a Dallas business owner that has a full schedule that allows for little attention towards the website, or a manufacturing firm that may not have the staff to fix a website related issue, we will have you covered. Our support services include tools to chat directly with our team, and we have the ability to offer same day support to resolving issues.

Alliance has the qualifications and expertise to work with any business in the Chicago area. We have experience working with high profile security companies, government organizations and financial firms, all of which require a high level of attention to data protection and security.

Website maintenance refers to the tasks required to keep a website up to date and relevant. Routine website maintenance will also ensure that your website performs optimally and is a safe and secure space for your visitors. Website maintenance involves regular audits to check for any issues and correcting them in a timely manner. Website maintenance also includes making new updates to your website to improve functionality and visitor experience through new features and updates to the current design.

Regularly updating your website is critical for maintaining a great user experience and ensuring that everything is running smoothly. A lack of maintenance can lead to issues with outdated software, website downtime, website security, and poor performance.

Outdated Software: Is your site running on outdated CMS versions or old modules or plugins? Old software leaves your site open to crashes, bugs, incompatibility with the newest features, and exposes your business to expensive updates to fix broken code.

Website Security: Everyday hackers are scanning websites to find weaknesses. Failure to update your website’s CMS or plugins and modules makes your site vulnerable to hacking. Website maintenance is important to ensure regular security patches and software updates are installed regularly to protect your visitor information and website content from theft.

A Slow Website: Website speed not only helps improve the user’s experience on a website, it’s now a Google ranking factor, known as Core Web Vitals, that affects how your site will be ranked on search engines. 

Website Downtime: A website outage, even infrequent, can create significant damage to the site, affect website rankings, or cost your organization sales, loss of reputation, and lack of confidence in your brand.

Lack of Online Visibility: In order to drive traffic to your website, you will need to keep it regularly updated with new content to remain relevant in search engine results. Websites that are poor performing, unsecure, unresponsive on mobile devices, and outdated tend to receive lower search engine rankings. You also must keep your website regularly updated with new content in order to rank well on search engines, which can be done through weekly blog posts or other types of resources for your visitors.

Outdated Brand Image: Without regular website maintenance, your brand image also may suffer. As our reliance on the internet continues to grow, many visitors may access your brand for the first time online. Therefore, it is important to make a great first impression through a website that looks great and performs well in order to maintain a professional image.

It is important to ensure your website is updated on a recurring basis. A website maintenance team can help ensure that all of the tasks that need to be done weekly, monthly, and annually are taken care of. The list below will give you an idea of the some of these tasks:

Weekly:

• Running backups to ensure website content is saved and protected
• Making updates to any software
• Audits to check for page errors and proper redirects
• Updating content

Monthly:

• Reviewing website security and performance
• Analyzing visitor information to assess engagement and interests with a website
• Reviewing blog content for improvements in online visibility

Annually:

• Reviewing and analyzing key pages for any content updates that could improve search visibility
• Renewal of your website domain name
• Reviewing website design to ensure it remains relevant 
• Adding any new website functionalities as business needs change
• Revisions to blog content to attract new visitors
• Reviewing call to action areas to improve online conversions

Alliance Interactive provides flexible website maintenance and support packages depending on your business needs and budget. Each package includes access to a dedicated support team of strategists, designers, developers, and hosting experts all at one rate. We also provide you with access to our full team by email, phone, or through our app so you can get the support you need immediately. Our packages range from 10-80 hours of support monthly and include the following benefits: 

Website & application monitoring
Customer care area
Small site hosting
WordPress, Drupal site patches and upgrades
Monthly full-site backup stored at 3rd party location
Priority turnaround time
Graphic/web design support
Dedicated project manager
Roll over hours
Site analytics
Application development
Code audit
SEO optimization*
Monthly innovation session

Website support can be defined as fixing or identifying specific or potential issues with a website, such as debugging, broken software, backups, and ongoing monitoring. Website maintenance is defined as making proactive changes that help prevent potential issues from occurring. Website maintenance updates could include development updates, changes to content, installation of security software, improvements to functionality, or changes to a website’s design. When evaluating a digital agency, you will want to check if they offer both support and maintenance. This will ensure that issues are not only identified and resolved quickly, but also that improvements are made proactively for a better user experience.

Website Support

• Software updates
• Performance enhancements
• Fixing html coding errors or broken links
• File backups

Website Maintenance

• Content development
• Search engine optimization
• Design improvements
• Development updates
• Improvements in functionality
• Analytics review

Website hosting and website maintenance might sound similar, but it is important not to confuse the two. Managed hosting provides the server for your website, ensuring that your website performs well for your visitors. Your hosting provider should take care of any troubleshooting, perform routine back ups, and install any security software, as well as 24/7 monitoring to prevent downtime and potential issues with data loss. 

Website maintenance is a bit more complex, and includes all the elements that need to be updated, designed, or fixed on your website. This includes elements such as content management, coding updates, changes in functionality, or updates to your website design. A good website maintenance company will take the hassle out of trying to update the design or change certain features on your website.

Finding a hosting provider that also does website maintenance is the most ideal partnership. Your hosting provider will already have a basic understanding of your website due to ongoing monitoring and experience resolving issues on your website, and by offering website maintenance they will be able to make further updates to improve the functionality or design to create an overall better user experience. Having a digital agency that does both will also make communication much easier and ensure that the necessary updates and changes are made in the easiest way possible.

Having a good hosting provider is necessary if you want to reduce the amount of maintenance required for your website. Good hosting ensures that your website provides a great user experience through a well-performing and secure website. Search engines such as Google also look at overall user experience when determining search rankings, so hosting is the easiest place to start when making improvements to your website.

Website Hosting

• Routine backups
• 24/7 monitoring 
• Security patches and updates

Website Maintenance

• Content development
• Search engine optimization
• Design improvements
• Development updates
• Improvements in functionality
• Analytics review

It might seem like an additional expense, but hiring a website maintenance expert will ensure that your website stays up to date while allowing you to focus on other areas of your business.  Website maintenance requires frequent evaluation to identify any issues or opportunities for improvements. If any issues arise, they need to be addressed immediately or your website can potentially be at risk for data loss, which can be even more expensive to correct if it goes unnoticed. Having someone that provides managed support for your website will ensure that any potential issues are identified and addressed immediately, giving business owners peace of mind that their website will stay relevant and up to date. These types of professionals handle these types of tasks everyday, so they will also have the tools and skills required to handle any new issues that might arise in a timely manner. This will not only save you time, but can also save you money trying to educate yourself on how to resolve website related issues yourself.

Alliance Interactive offers 24/7 website maintenance services. Our turnaround time for most support issues is usually 24 hours with access to a dedicated support team. With over 17 years of experience in website maintenance for a number of different industries, we understand how to address issues in a timely manner, as well as provide proactive feedback on ways to improve your website to help increase traffic and improve visitor engagement.

You want to make sure that when choosing a website maintenance company that there is a clause in the contract that transfers ownership of your website’s files to you after all payments have ended and the contract is completed. You want to make sure that you will be the owner or your website’s content should you choose to make any updates in the future or change maintenance providers. Some cheap website maintenance providers might provide great rates, but might trap you with a huge fee for file ownership once your contract has ended. When you are making payments to a website maintenance provider you may not technically own the files during this time, but after your written commitment has ended, these files will need to belong to you.

A maintenance retainer is an ongoing agreement between a digital agency and their client to work in partnership over an extended period of time. While there might be some hesitation to commit to a long-term contract, it will actually save you money over time. The extended contract will allow the agency to familiarize themselves with your website and business needs, and provide you with the necessary monitoring and updates to keep things running smoothly. Establishing this type of relationship will also help the agency fix any issues that require immediate attention before they can turn into a more serious issue that can be even more costly to resolve (such as problems with data theft or loss). Having routine website maintenance will ensure that you can maintain a great online experience for your visitors, which will help grow your business by keeping them engaged through a website that is secure and performs well.

To determine which package works best for your business you might want to consider the following factors:

• The size of your business and rate of business growth
• The complexity of your website and how much content is on it
• Whether your website design is up to date
• Your online visibility and current search engine rankings
• Current experience with website maintenance and updates
• Time you can dedicate to website maintenance 

Before signing a contract with a website maintenance provider, you will want to ensure that confidential information for your business is kept private, and that the agency will not sell or steal any of your business or clients personal information. You will want to double check that there is a clause included in your website maintenance contract stating that all confidential information regarding your website remains private.

Alliance Interactive provides website maintenance and support services for many popular CMS systems. Our in-house team specializes in WordPress and Drupal website maintenance and support services. 

We make it easy for clients to manage, track, and get updates on your website requests. Our website maintenance company helps provide all the extra help whenever you need it.

• Tech support & security
• Routine site improvement
• WordPress & Drupal support
• Website hosting

Each website maintenance plan includes the ability to add on flex hours, which can be put towards other improvements for your website. Our clients have used the flexible hours to improve search engine visibility, digital marketing strategy, and make enhancements to their website design.

Alliance Interactive is a full service digital agency. We have over 17 years of experience handling website maintenance, hosting, and support for our clients, as well as also offering a wide range of website design, development, and digital marketing services.